Single Instance Virtual Machine SLA in Azure

Were you aware that Microsoft Azure offers single Instance Virtual Machine SLA? SLA stands for service level agreement which is a contract between you, the end user, and Microsoft wherein a level of service is expected. If a specified level of service is not provided, the end user may claim a financial credit. Yes, that’s right, Microsoft Azure now offers single instance VM SLA as long as you use premium storage for the OS disk and data disks. Microsoft guarantees you will have VM connectivity of at least 99.9% of the time. This equates to about 43 mins per month of potential unavailability.

availability set

You may ask, “Why would I want to deploy a single instance VM?” In many situations a customer may have an application that is not built for scaling out. Or scaling out could be cost prohibitive for the application and the customer is fine with running their application in a single VM. In fact, many customers are used to deploying single VMs in their data center and taking advantage of live migration or vMotion. However, when you operate in the cloud you need to think differently to obtain high availability.

If high availability and a higher level SLA is needed, then you should deploy at least 2 VMs into an availability set. This will provide you with 99.95% uptime guarantee. An availability set is a logical grouping of VMs that spans across fault and update domains. In the event of a planned maintenance event or an unplanned event, at least 1 VM will remain running. This is due to hardware clusters in Azure being divided into update and fault domains. These domains are defined by hosts that share a common update cycle or physical infrastructure. In addition, these clusters support a range of VM sizes. When the first VM of an availability set is deployed, the hardware cluster is chosen based on the supported VMs. By default availability sets are configured with 5 update domains (configurable to 20) and 3 fault domains.

If you are still using VMs with unmanaged disks (traditional storage), it is recommended to convert those VMs to use Managed Disks. If you are not familiar with Managed Disks, stay tuned as I will be talking about these in a future blog post.